Have a question about the Roebuck Vintage Cru Wine Club?
We do hope you find the answer to your question below, but should you require any further assistance, please do not hesitate to contact us at vintagecru@roebuckestates.co.uk or call us on 01798 263123.

What is The Roebuck Vintage Cru?

The Roebuck Vintage Cru is our exclusive wine club. Members receive our Estate Collection either twice a year or monthly and enjoy a whole host of discounts and benefits.

How much does it cost to join The Vintage Cru?

The annual subscription cost to join The Roebuck Vintage Cru is £500, which is taken as a one-off payment and is automatically renewed on a rolling basis every 12 months on the anniversary of when your membership began. We will notify you one month before the payment is taken. Gift memberships will not auto-renew.

Which wines will I receive as part of my annual membership?

As a member of The Roebuck Vintage Cru, you will receive our Estate Collection, which includes two bottles of our Classic Cuvée, Rosé de Noirs and Blanc de Noirs (12 bottles in total per year), delivered either twice yearly or monthly depending on your chosen delivery option.
In addition, members receive an additional birthday gift bottle each year to mark their special day.

What are the benefits of being a member?

In addition to the twelve bottles that you’ll receive each year, you’ll also enjoy a whole host of exclusive benefits:

• An additional birthday bottle to mark your special day

• An annual 10% discount on all our wines

• Complimentary UK mainland delivery

• Four Tour & Tasting tickets

• Priority access to new releases

• Invitations to member-only events
  
  

When can I book my tour and tasting?

All memberships include a Tour & Tasting for four people. Available dates can be found on our website. Dates for following years will be released in spring. This must be claimed during your membership term and can be booked by emailing vintagecru@roebuckestates.co.uk.
Attendees must be aged 18 and over.

Who can join The Vintage Cru?

Our Wine Club membership is only available to residents living in Mainland UK (England, Wales and Scotland, excluding Northern Ireland, the Scottish Highlands and the Channel Islands).
Members must be aged 18 and over.

Where do you deliver to?

We deliver to Mainland UK (England, Wales and Scotland, excluding Northern Ireland, the Scottish Highlands and the Channel Islands).

Do I pay for delivery?

No, our Wine Club members enjoy complimentary delivery all year round on every wine order, no matter the size.

Do you deliver overseas

Unfortunately, due to shipping restrictions, we are only able to deliver within Mainland UK (England, Wales and Scotland, excluding Northern Ireland, the Scottish Highlands and the Channel Islands).

When will I receive my wines?

You can choose how your wines are delivered when you join the Wine Club. Select either twice-yearly delivery, with two curated shipments dispatched in Spring (1st April) and Autumn (1st October), or monthly delivery, with one bottle dispatched each month according to our fixed Vintage Moments schedule.
If a scheduled dispatch date falls on a weekend or bank holiday, your wines will be dispatched on the next working day.

Can I change my delivery dates

Simply log in to your online account to amend delivery details. Any additional delivery questions can be directed to vintagecru@roebuckestates.co.uk.

Do I need to be at home to receive my delivery?

We cannot deliver our wines without a signature and the recipient must be aged 18 years and over. However, if you are out when our courier company attempts to deliver to you, they will leave a delivery card and you will be able to reschedule your delivery for a time that is more convenient for you.

What should I do if I have not received my delivery?

If there are any problems or issues with your delivery, please get in touch with us at vintagecru@roebuckestates.co.uk and we will do all we can to rectify the situation.

What do I do if the wines are damaged during delivery?

If there are any problems or issues with your delivery, please get in touch with us at vintagecru@roebuckestates.co.uk and we will do all we can to rectify the situation.

When will my credit card be charged?

Your credit card will be charged immediately after you have purchased or renewed your membership with a one-off annual payment of £500. You will receive an email confirmation.

Can I cancel my order?

All memberships include a 14-day cooling-off period from the date of initial purchase and from each annual renewal, during which members may cancel for a full refund, provided no wine has been dispatched. If wine has already been sent, we reserve the right to deduct the value of any goods delivered from the refund amount.

How do I receive my membership discount?

To receive your membership discount and enjoy free delivery, simply log in to your online membership account and the discount and complimentary shipping will be added automatically at checkout.

Can I create an account to manage my subscription?

After signing up for our Wine Club membership, you will be automatically directed to set up your account. This enables you to view your previous wine orders and membership details in one secure place on our website.

Sending a Wine Club membership as a gift?

If you are sending a Wine Club membership as a gift, we will ask for the recipient’s email and delivery information. Please note the gift recipient will receive a confirmation of gift instantly upon checkout.

How often will I receive emails from you?

From time to time, we will send you emails to offer you the opportunity to purchase new releases, enjoy special offers and to invite you to member-only events.

Are your sparkling wines vegetarian and vegan friendly?

We are very proud to produce sparkling wines that are suitable for both vegetarians and vegans.