Delivery & refunds

This page outlines our delivery rates and refund policy for purchases from our online shop. Please note that we only deliver online shop orders to mainland UK (meaning England, Scotland and Wales, but excluding Northern Ireland, the Scottish Highlands and the Channel Islands) and that purchasers and recipients must be over 18. For full details of sale conditions, please see our Terms and Conditions of Sale

Delivery of orders to mainland UK

Delivery prices* to mainland UK addresses:

• less than 6 x 750ml bottles – fixed £12.50 charge
• 6 or more 750ml bottles – free delivery

Note – magnums count as 2 x 750ml bottles. For example, an order of 2 x magnums and 2 x 750ml bottle qualifies for free delivery.

*Special promotion running from 11am 25th March 2021 – midnight 31st May 2021 only:

• less than 3 x 750ml bottles – fixed £12.50 charge
• 3 or more 750ml bottles – free delivery

Note – magnums count as 2 x 750ml bottles. For example, an order of 1 x magnum and 1 x 750ml bottle qualifies for free delivery.

Delivery times to mainland UK addresses:

Standard delivery times – 3-5 working days. In a small number of cases, deliveries may take longer than usual due to the COVID-19 situation.

Delivery of orders going overseas

If you’d like to order wine for delivery outside of the mainland UK we may be able to assist you. Please call us on 01798 263123 for more information.

Refunds

You have 14 days after receiving the product to cancel your order and to obtain a refund, subject to restrictions around security seals and other conditions. For our full cancellations and returns policy, please see section 7 of our Terms and Conditions of Sale