Delivery & refunds
This page outlines our delivery rates and refund policy for purchases from our online shop. Please note that we only deliver online shop orders to mainland UK (meaning England, Scotland and Wales, but excluding Northern Ireland, the Scottish Highlands and the Channel Islands) and that purchasers and recipients must be over 18. For full details of sale conditions, please see our Terms and Conditions of Sale
Delivery of orders to mainland UK
Delivery prices to mainland UK addresses:
- Orders under £100 – fixed £9.50 charge
- Orders over £100 – complimentary standard delivery
Delivery times to mainland UK addresses:
Standard delivery times – 3-5 working days. In a small number of cases, deliveries may take longer than usual due to the COVID-19 situation.
Delivery of orders going overseas
If you’d like to order wine for delivery outside of mainland UK we may be able to assist you. Please call us on 01798 263123 for more information.
Refunds
You have 14 days after receiving the product to cancel your order and to obtain a refund, subject to restrictions around security seals and other conditions. For our full cancellations and returns policy, please see section 7 of our Terms and Conditions of Sale
